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Frequently
Asked Questions

faq    

Things you may need to know

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we did not answer?

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Booking & Pricing

What does the insurance cover?

We highly encourage all travelers to purchase insurance for the 20-21 season Insurance provider: Travel Insured International TII CFAR: Travelers can cancel for any reason up to 48 hours prior to the trip departure date and receive a 75% refund by submitting a claim to TII. The refund from TII will be 75% of the amount non-refundable at the time of cancellation from Lifestylez according to the Lifestylez Terms and Conditions. TII CFAR Insurance is NOT available to New York residents

When is the deposit and final payment deadline?

Deposits for any trips are due ASAP, the sooner you put down your deposit, that will reserve your spot on the trip, up until the final payment deadline. Final Payments for Dec trips are Nov 4th, 2020. Jan trips are Nov 11th, 2020. Feb trips are Dec 10th, 2020 and Spring Break trips are Jan 15th, 2021.

Will I be able to get a full refund if my ski trip is canceled due to COVID-19?

If resorts are not able to operate due to COVID-19 related government restrictions and you purchased insurance, you can file a claim and receive 75% of your money back that is currently non-refundable according to the Lifestylez Terms and Conditions TII CFAR Insurance is NOT available to New York residents

I canceled my trip, can I get a refund for my deposit?

Deposits are refundable 30 days from when you originally paid up until the final payment deadline.

Will I get all my money back if I pay in full and have to cancel later?

According to the terms and conditions that were agreed to upon registration, if you cancel 60 days or more prior to your arrival date you will receive all of your money back. 59-31 days prior to your arrival date you will receive 50% back minus the $100 deposit. If you cancel 30 days or less, you will not receive any refund. We highly recommend purchasing trip insurance, once you register for the trip.

If I’m a senior who purchases an Ikon Pass and defers for the 2021-22 season, will I still get the college discount rate?

If there is a price difference between the amount of the credit issued for the 20/21 Ikon Pass product and the Ikon Pass product purchased for the 21/22 winter season for whatever reason, including price increases, pass holder age, or eligibility for certain discounts, the purchaser will be required to pay the difference. Read for more information here: https://www.ikonpass.com/en/adventure-assurance?utm_source=google&utm_medium=paidsearch&utm_content=aa103143366122-cc438197358619&utm_keyword=adventure+assurance&utm_campaign=IP_Brand-Ong-ECM-SW_SEA_B_LW_EXM&gclid=EAIaIQobChMI766xg_mE6wIVz_3jBx01mw6VEAAYASAAEgIfw_D_BwE&gclsrc=aw.ds

I purchased my Ikon Pass a month ago and still haven’t gotten any information on it. What is the next step to getting my pass?

If you have purchased your pass and not received any further information from Lifestylez, please reach out to ikonpass@lifestylez.com and/or call 888-399-9335 to speak with a customer relations representative.

What is included in the price of the trip shown online?

The price of the trip online includes lodging accommodations for the length of your stay plus your lift tickets for the trip. If you are attending a 6 day, 5 night trip, you will have lodging covered for 5 nights and either a 3 or 4 day lift pass depending on the location.

Do I have to get rentals, lessons, and shuttles through my Lifestylez account or can I get the same price once I get there?

The Lifestylez team highly recommends that you purchase any extra trip options through your Lifestylez account ahead of time. There are no guarantees for the same price once you arrive at your destination.

The Experience

Will Lifestylez trips still happen if my school is online only next semester?

Our trips will still take place as long as the resorts remain open, we will be monitoring the state and county regulations continuously.

Will Lifestylez still have SnoDaze concerts for the upcoming ski trips for 2020-2021?

Due to COVID-19, Lifestylez will not be hosting SnoDaze concerts for the upcoming ski trips for 2020-2021.

Do all the condos have kitchens/washers/dryers?

Most of the lodging accommodations we work with are privately owned, meaning they can furnish it how they want. Most do have kitchens or kitchenettes and washers/dryers, but it is not guaranteed. The hotel accommodations typically do not have full kitchens, and washers/dryers may be available for purchase.

Can I ship something to where we are staying?

Once your room has been finalized, contact our customer service team and we can give you specific details on shipping items to the ski town you will be visiting.

Health & Safety

If social distancing is still in place during ski season, what steps will Lifestylez take to keep everybody safe on ski trips?

Lifestylez will be working closely with resorts and monitoring the state and county regulations continuously to ensure we maintain and promote a safe and healthy experience for all travelers. We will have modified check-in procedures, and there will be a limited number of travelers at one time during check-in. All resorts are complying with socially distanced gondola and chairlift rides. SKIING IS SOCIAL DISTANCING.