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Frequently
Asked Questions

faq    

Things you may need to know

Got a question
we did not answer?

Feel free to contact us. We are always here to answer questions.
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Booking & Pricing

If I’m a senior who purchases an Ikon Pass and defers for the 2021-22 season, will I still get the college discount rate?

If there is a price difference between the amount of the credit issued for the 20/21 Ikon Pass product and the Ikon Pass product purchased for the 21/22 winter season for whatever reason, including price increases, pass holder age, or eligibility for certain discounts, the purchaser will be required to pay the difference. Read for more information here: https://www.ikonpass.com/en/adventure-assurance?utm_source=google&utm_medium=paidsearch&utm_content=aa103143366122-cc438197358619&utm_keyword=adventure+assurance&utm_campaign=IP_Brand-Ong-ECM-SW_SEA_B_LW_EXM&gclid=EAIaIQobChMI766xg_mE6wIVz_3jBx01mw6VEAAYASAAEgIfw_D_BwE&gclsrc=aw.ds

I purchased my Ikon Pass a month ago and still haven’t gotten any information on it. What is the next step to getting my pass?

If you have purchased your pass and not received any further information from Lifestylez, please reach out to ikonpass@lifestylez.com and/or call 888-399-9335 to speak with a customer relations representative.

What is included in the price of the trip shown online?

The price of the trip online includes lodging accommodations for the length of your stay plus your lift tickets for the trip. If you are attending a 6 day, 5 night trip, you will have lodging covered for 5 nights and either a 3 or 4 day lift pass depending on the location.

Do I have to get rentals, lessons, and shuttles through my Lifestylez account or can I get the same price once I get there?

The Lifestylez team highly recommends that you purchase any extra trip options through your Lifestylez account ahead of time. There are no guarantees for the same price once you arrive at your destination.

The Experience

Will Lifestylez trips still happen if my school is online only next semester?

Our trips will still take place as long as the resorts remain open and local public health guidelines allow groups to travel. We will be monitoring the state and county regulations continuously.

Will Lifestylez still have SnoDaze concerts for the upcoming ski trips for 2020-2021?

Due to COVID-19, Lifestylez will not be hosting SnoDaze concerts for the upcoming ski trips for 2020-2021.

Do all the condos have kitchens/washers/dryers?

Most of the lodging accommodations we work with are privately owned, meaning they can furnish it how they want. Most do have kitchens or kitchenettes and washers/dryers, but it is not guaranteed. The hotel accommodations typically do not have full kitchens, and washers/dryers may be available for purchase.

Can I ship something to where we are staying?

Once your room has been finalized, contact our customer service team and we can give you specific details on shipping items to the ski town you will be visiting.

Health & Safety
regarding COvid-19

Why do I need to get a COVID-19 test?

For the safety of our travelers, our staff, the resorts and the ski towns we love so dearly. Thank you for taking this extra step to ensure we keep everyone healthy.

What happens if I receive a Positive test result?

If you test positive, we'll ask that you sit this trip out. It is important to realize the decisions you make have a great impact on others and the resort communities. Please make the responsible decision to not spread this disease.

When will I need to test for COVID-19?

You have two options: 1. You can get a Nucleic Acid Amplification Test (NAAT) test (a viral test), such as a RT-PCR test with in 7 days prior to your trip start date 2. You can get an Antigen tests (Rapid Tests) within 72 hours prior to the trip start date. You'll need to schedule your test at a preferred clinic near you. And must have the results of your test for COVID-19 prior to traveling. *Aspen Travelers* They are requiring a test within 72 hours before your arrival. Upon request, you must be able to demonstrate proof of the negative test result to Pitkin County.

What if I have further questions specifically about the COVID Protocol?

Reach out to covidinfo@lifestylez.com for any additional questions regarding this process. Or please visit https://www.lifestylez.com/covid-19-update

What should I do if I start to experience symptoms while ON a Lifestylez trip?

Please refer to our resort guidebooks listed above and have a plan in place prior to your trip. The resort guidebooks will offer suggestions on local testing clinics, and suggestions on where you could quarantine should you have COVID-19. Should you test positive, please notify local health authorities and follow the protocol put in place by them.